Article 11 - Delivery and execution

The entrepreneur will take the greatest possible care when receiving and executing orders for products.

The place of delivery is the address that the consumer has made known to the company.

Subject to what is stated about this in article 4 of these general terms and conditions, the company will execute accepted orders expeditiously but at the latest within 30 days, unless consumer has agreed to a longer delivery period.

If delivery is delayed, or if an order cannot or can only be partially carried out, the consumer will be informed of this no later than 30 days after the order was placed. The consumer in that case has the right to dissolve the agreement without cost and the right to possible compensation.

In the event of dissolution in accordance with the previous paragraph, the entrepreneur will pay the amount that the

consumer has paid as soon as possible, but no later than 14 days after dissolution, refund.

If delivery of an ordered product proves impossible, the entrepreneur will make an effort to provide a replacement item. At the latest upon delivery, it will be reported in a clear and comprehensible manner that a replacement article is being delivered.

For replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment shall be borne by the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless otherwise expressly agreed.

 

Article 12 - Duration transactions: duration, termination and renewal

 

Termination

The consumer may at any time terminate a contract entered into for an indefinite period and which extends to the regular delivery of products (including electricity) or services, subject to agreed termination rules and a notice period not exceeding one month.

The consumer may terminate a fixed-term contract, which extends to the regular delivery of products (including electricity) or services, at any time at the end of the fixed term, subject to agreed termination rules and a notice period not exceeding one month.

The consumer may enter into the agreements mentioned in the previous paragraphs:

cancel at any time and not be limited to cancellation at a particular time or period;

terminate at least in the same manner as they were entered into by him;

always cancel with the same notice period that the entrepreneur has stipulated for himself.

 

Extension

A contract entered into for a definite period of time, which extends to the regular delivery of products (including electricity) or services, may not be tacitly extended or renewed for a definite period of time.

Notwithstanding the previous paragraph, a fixed-term contract that has been concluded for the regular delivery of daily news and weekly newspapers and magazines may be tacitly renewed for a fixed term not exceeding three months, if the consumer can terminate this extended contract by the end of the extension with a notice period not exceeding one month.

An agreement entered into for a definite period of time, which extends to the regular delivery of products or services, may only be tacitly renewed for an indefinite period of time

if the consumer may terminate at any time with a notice period of up to one month and a notice period of up to three months if the contract is for the regular, but less than once a month, delivery of daily, news and

weeklies and magazines.

A limited-term agreement to regularly deliver daily, news and weekly newspapers and magazines for introductory purposes (trial or introductory subscription) is not tacitly continued and ends automatically at the end of the trial or introductory period.

 

Duration

If a contract has a duration of more than one year, after one year the consumer may terminate the contract at any time with a notice period not exceeding one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

 

Article 13 - Payment

Unless otherwise agreed, the amounts owed by the consumer should be paid within 7 working days after the start of the reflection period referred to in Article 6 paragraph 1. In case of an agreement to provide a service, this period starts after the consumer has received the confirmation of the agreement.

The consumer has the duty to immediately report inaccuracies in payment information provided or stated to the entrepreneur.

In case of non-payment by the consumer, subject to legal restrictions, the entrepreneur has the right to charge the reasonable costs made known to the consumer in advance.

 

Article 14 - Complaints procedure

Complaints about the execution of the agreement must be submitted to the entrepreneur fully and clearly described within 7 days, after the consumer has identified the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed answer.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is amenable to dispute resolution.

A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion, either replace or repair the delivered products free of charge.

 

Article 15 - Disputes

On agreements between the entrepreneur and the consumer to which these general conditions relate, only Dutch law applies. Even if the consumer resides abroad.

 

Privacy Policy (Privacy Policy)

 

WEBSHOP NAME privacy policy

 

Version 1.0

This page was last updated on DATE OF CREATION

 

We know you trust us. We see it as our responsibility to protect your privacy. On this page, we explain what information we collect when you use our Web site, why we collect this information, and how we use it to improve your user experience. In this way, you will understand exactly how we work.

 

This privacy policy applies to BUSINESS NAME. You should be aware that BUSINESS NAME is not responsible for the privacy policies of other websites and sources. By using this website, you agree to the privacy policy.

 

BUSINESS NAME respects the privacy of all users of its site and ensures that the personal information you provide to us is kept confidential.

 

Our use of collected data

 

Use of our services

When you register for one of our services, we ask you to provide personal information. This information is used to perform the service. The data will be stored on BUSINESS NAME's own secure servers or those of a third party. We will not combine this data with other personal data in our possession.

 

Communications

When you send e-mail or other messages to us, we may store those messages. Occasionally, we will ask you for your personal information relevant to the situation at hand. This will enable us to handle your questions and respond to your requests. The data will be stored on BUSINESS NAME's own secure servers or those of a third party. We will not combine this data with other personal data that we may possess. You can reach us at the following address: EMAIL

 

Cookies

We collect data for research purposes to better understand our customers and tailor our services accordingly.

 

This site uses "cookies" (text files placed on your computer) to help the site analyze how users use the site. The information generated by the cookie about your use of the website may be transferred to BUSINESS NAME's own secure servers or those of a third party. We use this information to track your use of the Site, to compile reports on Site activity and to provide other services relating to Site activity and Internet usage.

 

Target

We do not collect or use information for purposes other than those described in this Privacy Policy unless we have obtained your prior consent.

 

Third

The information is not shared with third parties, with the exception of the web applications we use for our online store. This includes the WebwinkelKeur rating system. This information will only be used for the purpose of the application and will not be shared. In addition, in some cases the information may be shared internally. Our employees are required to respect the confidentiality of your information.

 

Changes

This privacy policy has been updated to reflect the use and features of this website. Adjustments and/or changes to this website may result in changes to this privacy statement. It is therefore advisable to consult this privacy statement regularly.

 

Choice of personal data

We offer all visitors the opportunity to view, modify or delete personal information we have obtained.

 

Customize/unsubscribe to the newsletter service

At the bottom of each mailing there is an option to edit your information or unsubscribe.

 

Change/unsubscribe to notices

If you would like to change your information or have yourself removed from our files, please contact us. See contact information below.

 

Disabling cookies

Most browsers are initially set to accept cookies, but you can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services on our and other websites may not work properly if cookies are disabled in your browser.

 

Questions and feedback

We regularly monitor our compliance with this privacy policy. If you have any questions about this privacy policy, please contact us:

 

BUSINESS NAME

EMAIL

 

Order and Shipping

 

Have you ordered one or more products on WEBSHOP NAME? We will then send the products to you as soon as possible in stable packaging. The following applies:

 

If possible, we will send the order by mail.

You can easily follow the status of your order through a Track & Trace code. It is also possible to send your package to Belgium!

 

Shipping costs

WEBSHOP NAME wants to keep the cost of shipping your order as low as possible. We do this by shipping small products in a bubble envelope instead of a box. Today you can store with free shipping over €25.

 

Delivery method

Parcels are shipped by PostNL and delivered on weekdays between 09:00 and 21:30. On Saturdays between 09:00 and 17:00. We ship small orders as much as possible by regular mail. You can choose to have the order delivered to a PostNL post office so you can pick up the package yourself. When placing your order, select "Pick up at a PostNL post office". However, this option will not appear if we send the order to you by regular mail.

 

Alternative delivery address

Want to order a product for someone else or have an order delivered to your workplace? Enter your desired delivery address in your account information. Are all the products you want to order in your shopping cart? Then click on "Go to step 2 - Your address details". Under address information, you must enter both a delivery address and a billing address. Have you ordered from WEBSHOP NAME before and want to use the same address information? Enter your login information and check "use my account information". The delivery and billing address will then be filled in automatically.

 

Delivery time

Due to Covid-19, delivery may be delayed.

The average delivery time consists of 2 working days processing time and 6 working days delivery time. Are the products you ordered in stock? Then we will send the package to you the same (working) day. If a product is not in stock, it may take one to ten business days for the package to be shipped. If you choose to pay in advance by bank transfer, it often takes longer to receive your order. In the case of prepayment by bank, it takes one to three business days for us to receive payment.

 

Ordered today = shipped today (if possible!)

 

Return Policy (Refund Policy).

 

We have a 14-day return policy, which means you have 14 days from the date of receipt of your order to request a refund.

 To qualify for a return, your item must be in the same condition in which you received it, unused and in its original packaging. You will also need the receipt or proof of purchase.

 To initiate a return, please contact us via EMAIL. Always include your order number. If your return is accepted, we will send you a return label and instructions on how and where to send your package.

●     Items returned to us without first requesting a return will not be accepted.

●     For items on sale or action, WEBSHOP NAME does not offer a refund option. However, it is possible to exchange the product or receive store credit.

If you have questions about returns, you can always contact us via EMAIL

Damages and problems

Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item so that we can assess and resolve the problem.

Courier and customs charges

1. We are not responsible for any delays caused by the courier service.
 2. We are not responsible for any customs charges.
 3. if an incorrect address is provided, the customer is always responsible for the incorrect delivery, or for returning the package to the factory.
 4. we cannot guarantee that there are no additional charges when importing the products into the country of order. We recommend that you contact your local post office for more information.

Shipping

The customer is responsible for paying shipping costs if a product is returned.

Refund

We will notify you once we have received and reviewed your return and let you know whether or not the refund has been approved. If yes, the amount will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and process the refund. If more than 15 business days have passed since we approved your return, please contact us via EMAIL